Privacy Policy

Last updated: July 24, 2020

Introduction

Thank you for visiting ILOF.com ("Website"). The Website is owned and operated by In Lieu of Flowers, LLC, doing business as ILOF.com. "ILOF.com", "we", or "us" refers to ILOF.com together with its parents, officers, directors, employees, representatives, subsidiaries, affiliates, agents and consultants.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using the Website, you agree to this Privacy Policy. The policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This Privacy Policy describes the type of information that we may collect from you or that you may provide to us when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to the information we collect:

  • On this Website; and
  • In email, text, and other electronic messages between you and this Website.

This policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Persons Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under the age of 18 may provide any personal information to or on our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, use of any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we may have information from or about a child under 18 without parental knowledge or consent, please contact us at legal@ilof.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or by any other identifier by which you may be identified and/or contacted online or offline ("personal information");
  • That is about you but individually does not identify you, such as geographical location data; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, such as the information you may provide to a Funeral Service Provider to set up a Funeral Fund.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, preparing and publishing a Funeral Fund, making a Donation, posting comments or memorials on a Funeral Fund Page, or requesting further services. We may also ask you for information when you report a problem with our Website.
  • If you create a Funeral Fund with a Funeral Service Provider that is posted on the Website, we collect the information that you choose to provide us in relation to the Funeral Fund. For example, you can provide us with the Deceased’s name, provide information about the Deceased, upload images, and describe your Funeral Fund’s goals.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Our third party payment processors directly collect and maintain information to your withdrawal of funds for any Funeral Fund.
  • Your response to surveys that we might ask you to complete for research or customer satisfaction purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before making a Donation through the Website.
  • Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by, for example, selecting "Keep this memorial anonymous" when you are making a Donation, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with information about your account, including expiration and renewal notices.
  • To produce you with information about your Funeral Fund and/or Funeral Funds to which you have made Donations, including expiration of the Funeral Fund campaign period.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregate information about users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To the Next of Kin if you make a Donation to the Next of Kin’s Deceased’s Funeral Fund and do not choose to make your Donation anonymous.
  • To the Funeral Services Provider if you make a Donation to a Funeral Fund managed by that Funeral Services Provider and do not choose to make your Donation anonymous.
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ILOF.com’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by ILOF.com about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us your name in connection with posting a memory to a Funeral Fund, we will post the memory with your name as author.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of ILOF.com, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, anti-money laundering, and credit risk reduction.

Please be advised that some of the information, such as the User Contributions, may be publicly accessible. We also collect information through customer support communications, your communications to us of ideas for new products, services, or modifications to existing products and services, feedback, and other unsolicited submissions (collectively, with the User Contributions, "Unsolicited Information"). By sending us Unsolicited Information, you further (a) agree that we are under no obligation of confidentiality, express or implied, with respect to the Unsolicited Information, (b) acknowledge that we may have something similar to the Unsolicited Information already under consideration or in development, (c) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the Unsolicited Information, and (d) irrevocably waive, and cause to be waived, against ILOF.com and its users any claims and assertions of any moral rights contained in such Unsolicited Information. This Unsolicited Information section shall survive any termination of your account or the Services.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanism to provide you with the following control over your information.

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Donation Identification Purposes. If you do not want us to share your personal information with unaffiliated or non-agent third parties for the purpose of identifying your Donation to the applicable Funeral Service Provider and the Next of Kin, you can opt out by checking the "Keep this memorial anonymous" box when making your donation.

Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently working towards defining what exactly DNT means, what it means to comply with DNT, and a common response to DNT. To learn more about Do Not Track, you can do so here.

Accessing and Correcting Your Information

You may send us an email at info@ilof.com to request access to, correct or delete any personal information you have provided to us. For Funeral Service Providers, we cannot delete your personal information without also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached or archived pages, or might have been copied or stored by other Website users.

Links to Other Websites

This Policy applies only to the Website. The Website can contain links to other web sites not operated or controlled by ILOF.com (the "Third-Party Sites"), such as the webpages for the Funeral Service Providers. The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Website do not imply that ILOF.com endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.

Users from Outside of the United States

The Website is hosted in the United States. ILOF.com is located in Baton Rouge, Louisiana and operates the Website in the United States. The Website is intended to be used by individuals residing in the United States. If you are visiting the Website from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries may not be as comprehensive as those in your country. By using the Website, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like in memorials. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comments about this Privacy Policy and our privacy practices, contact us at: info@ilof.com.

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